As the holiday season approaches, we want to ensure that your operations run smoothly and that you have critical spare parts in your on-hand inventory.
To achieve timely order processing, all advanced spare parts orders must be submitted by 5:00 PM Eastern Standard Time (EST) on Monday, December 11, 2023. To place your spares order simply call our office during normal business hours (M-F 9 AM – 5 PM EST) (231) 935 – 1519, complete our inquiry form, or email us at mail@dcnorrisna.com.
Here are some key points to keep in mind:
- All of the spare parts we provide are original parts from original drawings matching the original specifications
- We offer next-day delivery upon ordering for the items stocked in our onsite warehouse in Michigan (inquire for list and pricing)
- We have original operations and machine manuals, you provide the serial number and we’ll source the correct part
- We hold thousands of spare parts in inventory in our US and UK warehouses
Order Deadline:
The pre-holiday order submission deadline is 5:00 PM EST on 12/11/2023. Any orders received after this time may be delayed due to holiday office closures here and at our global headquarters in the UK.
Plan Ahead:
We encourage you to review your spare parts inventory and forecast your needs in advance. By placing your orders promptly, you can ensure the availability of essential parts if needed.
Holiday Closure:
Please be aware that our offices will be closed on 12/25/2023 and 01/01/2024. During this time, we will not be processing orders.
Emergency Support:
In case of urgent requirements during the holiday closure, please contact our emergency support hotline at (231) 935-1519. Our team will do their best to assist you promptly.
We understand the importance of maintaining seamless operations, especially during the holiday season, and we appreciate your advanced planning.
If you have any questions or require assistance with your spare parts orders, please reach out to our customer service team by phone, form, or email. We are here to support you in any way we can.
Thank you for your continued trust in our expertise, equipment, and services. We wish you a joyful and prosperous holiday season ahead.
